Refund and Returns Policy
At Costway, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a hassle-free refund and return policy to make the process as smooth as possible.
Eligibility for Returns:
- Products can be returned within 7 days of delivery.
- Items must be in their original condition, unused, and in the original packaging to qualify for a return.
How to Initiate a Return:
- Contact our customer support team at 9573447130 or via email at kumarihappy152@gmail.com to request a return authorization.
- Provide your order number and details about the product you wish to return.
- Once your request is approved, we will guide you through the return process.
Refund Process:
- Upon receiving the returned item and confirming its condition, we will initiate a refund to your original payment method.
- Please allow 5-7 business days for the refund to reflect in your account.
Non-Refundable Items: Certain items are not eligible for a refund, including:
- Custom or personalized products
Exchanges: If you wish to exchange a product for a different item, please initiate a return and place a new order for the desired product.
Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product).
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
We appreciate your understanding and support. Our goal is to provide you with quality products and exceptional service. If you have any questions regarding our Refund and Returns Policy, feel free to reach out to our customer support team.